These terms and
conditions were last updated on: 23 November 2023
OUR TERMS AND CONDITIONS FOR BOX OFFICE
Please take
some time to read these terms and conditions as they provide important
information about the service.
Please also
read our Privacy Notice. It describes how we may use your personal information.
The basics
1. Who we are:
We're TNT
Sports Broadcasting Limited of Chiswick Park Building 2, 566 Chiswick High
Road, London, England, W4 5YB. We’re registered in England with company number
13545383.
2. What words mean:
Some of the
words and phrases in these terms and conditions have special meanings. Those
words are printed in bold wherever they have the special meanings given below.
agreement – the legally binding agreement
between you and us for the service.
The agreement is made up
of the following:
●
These terms and conditions;
●
Our latest Privacy Notice; and
●
The latest version of any other policy we tell you about.
TNT Sports Box Office – the BT Sport Box Office
channel(s).
TNT Sports Box Office App – the app where you can
watch certain TNT Sports Box Office events once
you have registered on the website.
content – the content we provide as part
of the service.
event – means a television programme or
event offered to you by us on a pay-per-view
basis within the service.
Dice Technology Limited means the companies
that we contract with in order to provide payment processing services for the
service, referred to in these terms and conditions as Endeavor.
pay-per-view - is where you make a
one-off payment to view a scheduled event for a defined period of
time.
payment – the amount you must pay us
for each event that you
order.
platforms – means the compatible
platforms on which you are able to view events
that you have purchased, including the website
and the TNT Sports Box Office App
service – means the Box Office
service available in the territory provided
by us to you.
website – means the Box Office
webpage and web-player at: boxoffice.tntsports.co.uk and www.tntsports.co.uk/boxoffice that you can visit in order
to purchase an event.
3. What are these terms and conditions
for?
a. These
are the terms and conditions that apply if you want to purchase and view
an event offered by us on
a pay-per-view basis via
the platforms.
Important terms:
b. By
signing up for the service you
are bound by the terms of this agreement including
any changes to them or the service in
accordance with this agreement.
c. You
have the right to cancel your purchase of an event and receive
a full refund without giving a reason no less than 5 hours before the scheduled
start time of the event if you purchased the event online
via the website or via email.
See clause 5
for more information about this.
d. Each time
that you purchase an event via the platforms, you will enter into
a new agreement with us on these terms and conditions (as amended from time to
time). This agreement will terminate automatically at the end of the
applicable period in which you are entitled to view the relevant event.
4. Box Office platforms
a.
A TNT Sports Box Office event can
be accessed via the platforms (available
to customers who have purchased certain events
via the website).
b. You
can access and purchase a TNT Sports Box Office event by visiting the website, registering and making a purchase. All payments will be charged to your
debit/credit card, unless you’ve opted to pay via your mobile phone and choose
to be charged via your mobile phone bill where available. If you purchase
the event via the website you will only be able to
watch (and not record) the event online
via the website or via the TNT Sports Box Office App (where
content is available) on one device at any time.
5. Payment
a.
The price for the event will
be as stated on the website and
includes VAT and all other applicable taxes.
b.
Purchases for pay-per-view events can
be made by credit or debit card or via charge to bill from your mobile phone
bill where available.
c.
By entering credit/debit card details you are confirming that you are the owner
of the credit/debit card (i.e. that the card was issued in your name) or that
you are authorised by the owner of the credit/debit card to make the purchase.
d.
If you made a purchase via the website or
over the phone your credit/debit card will be charged immediately.
e. Under
this agreement, the payment
processing services for the service are
provided by Endeavor, on behalf
of us, depending on the type of payment method used for the purchase of
the service. During the
purchase process, you'll need to provide Endeavor with the information needed to collect payments. You
authorise Endeavor to
collect payments on our behalf and when Endeavor is not able to process a payment, you will not be
able to purchase or view an event to
which the failed payment relates.
f.
If a processing error is discovered which relates to payment, we
will fix the error. If the error resulted in a transaction not being completed
on time or in the correct amount, we will be liable for your losses or damages
directly and reasonably foreseeably caused by this failure, unless:
i.
Through no fault of either Endeavor or us, you
did not have enough available funds to complete the transaction or your issuing
bank declined or rejected the payment for a variety of other reasons such as
but not limited to; a lost or stolen card, a general decline or an invalid
account;
ii.
Our system was not working properly and you knew about the
breakdown when you started the transaction; or
iii.
Circumstances beyond our control (such as fire or flood or loss
of internet connection) prevented the transaction despite our reasonable
precautions.
g. Further
to clause 10 below, if a processing error is discovered, we shall not be liable
for any financial loss, loss of information, damage to (or corruption of) data
or any indirect loss or damage of any kind, whether caused by tort (including
negligence) or breach of contract.
h. We
have contracted with Endeavor to
provide services that provide you (the subscriber who pays a fee) with the
ability to access and view our content. Endeavor's terms of use and privacy policy are available
at www.endeavorstreaming.com.
i. Payment
for the ability to view our content is made to Endeavor, on our behalf, based upon the subscription plan
that you sign up for. The subscription fee will be processed through Endeavor and will be processed in
a secure manner by a third party payment services provider retained by Endeavor. Questions concerning payment
processing for subscribers in Europe can be addressed via live chat, email
at btboxofficesupport@endeavorstreaming.com or Endeavor, located at Endeavor
Streaming, Building 6, Chiswick Park, 566 Chiswick High Road, London, UK, W4
5HR.
j. Access
to the event begins at the advertised start time on the TNT
Sports Box Office platforms (or any other time that we notify
you of in accordance with this agreement).
k. Events may
be rescheduled, cancelled or withdrawn at any time. If an event is rescheduled,
cancelled or withdrawn we will advertise the change or cancellation on
the website. We will attempt to notify you in accordance with
clause 13.
l.
All prices quoted on the TNT Sports Box Office service constitute
an offer of services and if you have made a purchase on our website,
only when we send you an email confirmation will your purchase be final and
will a binding contract exist between us and you for the provision of the event which
you have purchased.
6. Intellectual Property Rights
a.
Your use of the service is
protected by:
i.
laws relating to intellectual property (rights to plans,
ideas, or other non-physical assets);
ii.
these terms and conditions; and
iii.
any extra terms of use or end-user licence agreement you
accept (you won’t have to pay any charges under an end-user licence unless
you've agreed to).
b.
We own, or hold a licence for, all copyright, trademarks and other intellectual
property rights in the service.
We don’t transfer any rights in any content to
you, except where the agreement states
otherwise.
c.
If you have to download software to get the service, that software may send us information about your
device (including information about what you’re using the device for). We
explain the type of information we might collect in our Privacy
Notice. By
using the software, you're agreeing to our Privacy Notice and that we can send
the information.
7. Content available on the platforms
a.
You agree and accept that you can view any TNT
Sports Box Office content for,
normally, 7 days following the date of the event. Stopping, pausing or re-starting content will not extend the time
limits for viewing that content.
b.
We reserve the right to remove and/or alter the content available via the platforms and/or the functionality
of the website at any time
and for any reason whatsoever.
c.
We will make reasonable efforts to keep the website operational at
all times. However, we cannot guarantee that your use of the website will
be uninterrupted or error-free. From time to time, we may temporarily suspend
or remove the website for technical, maintenance or
operational reasons.
8. What you mustn't do
a.
You mustn't do, or allow anyone else to do, the following:
i.
Make unauthorised or unlawful recordings of any content or
copy, publish, rent out, reproduce, transmit, alter, interfere with or receive
any payment in connection with the relevant software or any content you
watch, stream or download from the service. (One exception is
what’s allowed under the Copyright Designs and Patents Act 1988.
ii.
Reproduce any recording made using your set-top box or made
from the service.
iii.
Distribute, broadcast or otherwise transfer any content to
another person in any way.
iv.
Display any part of the service in retail,
business or commercial premises or for any business purpose.
v.
Sell, or charge anyone for watching or using, any part of the
service.
vi.
Show any part of the service to an audience in
public, even if you don’t charge.
vii.
Try to break any security or content-protection rules relating
to the service or compromise the security of the content or
any device used for viewing the service.
viii.
Edit, change, translate or create adaptions or other copies of
any content.
ix.
Otherwise use any content or any part of it
except how the agreement says you can.
b.
We may refuse your order for any event and
we may also (after we have accepted it) terminate the contract between us in
respect of any event and take
reasonable steps to disable your access to the event or any part of the
service without refunding or compensating you if:
i.
you breach this agreement or the terms of
the website;
ii.
we suspect or believe that you’ve committed or may be committing
any fraudulent activity against us or against any other person or organisation
through your or their use of the service; or
iii.
you have acted towards our employees or agents in a way which we
reasonably consider to be inappropriate or unacceptable.
If something goes wrong
9. What you can do when we don't keep
our promises
If you've had a
problem with the service, you
may have a few legal options. There is more information at adviceguide.org.uk.
10. What we're not responsible for and
limits on our liability
a. If our
negligence causes death or personal injury, we accept responsibility and there
is no limit to our liability. We also accept responsibility for our fraud or
fraudulent misrepresentation and for any other liability the law does not allow
us to exclude or limit.
b. We
accept responsibility for loss of or damage to your personal property arising
from our negligence. We'll pay up to £100,000 in total for any one event or
series of connected events arising in any 12-month period.
c. Apart
from responsibility we accept under clauses 10a and 10b, we won't pay you more
than £5,000 in total in any 12-month period.
d. Apart
from responsibility we accept under clauses 10a and 10b, we’re not responsible to
you for the following.
i.
Any delay or failure caused by something beyond our reasonable
control. This could be things such as lightning, flood, severe weather, fire,
explosion, terrorist activities, epidemic, riots, war, anything done by a government
or other public authority, or strikes or other industrial action.
ii.
You break the agreement.
iii.
Any loss caused by you using the service in a
way that breaks the agreement.
iv.
Any commercial or business loss.
v.
Any loss or damage caused by malware (for example, viruses) or
the unauthorised use of the service on any of your devices.
vi.
Any loss of, corruption of or release of data or information.
vii.
You use any equipment or hardware we haven't supplied.
viii.
Losses which we couldn’t reasonably have expected or considered
when entering into the agreement.
e. We're not
responsible under the agreement if
the content is suspended,
interrupted or not available to you because of problems with the internet
connection or network coverage. If you're having trouble with your broadband,
take a look at the separate agreement for that service.
11. Promotions, advertising and links to
other websites
a.
If you deal with advertisers on the
service, or join in with their promotions, we’re not responsible for any
loss or damage of any kind that happens as a result of those dealings, or
generally as a result of third-party
services available through the
service.
b.
The TNT Sports Box Office website may
link to other websites or content not owned or run by us. We're not responsible
for the availability of or content on those sites.
12. Changing the agreement
We will not
change or add to the terms of the agreement for any event after
you have ordered it. If we want to make changes to the agreement for
future events, we will tell you, for example by publishing the new
terms of the agreement or by sending you a separate notice in
the manner set out in clause 13.
13. How to get in touch with us and how
we'll contact you
a.
We'll send you any written notice by email. We'll send you other notices by
voicemail, text message or other forms of electronic message. It's your
responsibility to read the notices we send you.
b.
Our customer support team can be reached at: tntsportsboxofficesupport@endeavorstreaming.com. During the event, Live Chat
is available so you can speak to someone once you’ve signed into your TNT
Sports Box Office account.
14. Parental controls
a. Some content might not be suitable for
children. You’re responsible for making sure content is suitable for people in your household.
15. Sorting out complaints
a. From time to
time you might need to contact us about a problem you're having with the service.
b. We'll try
our best to settle any complaint you might have about the service. If we can't, you might be able to refer the
matter to a dispute-resolution service to get an independent opinion.
16. Transferring the agreement
The agreement is only between
you and us. You cannot transfer it to anyone else, or to try to do so. We can
transfer the agreement, and our
rights and obligations under it, to anyone else (including if we reorganise the
way we work), as long as it doesn’t have a negative effect on your rights.
17. Other things we need to tell you
a. Only you and
we can take action under the agreement.
Nobody else can enforce it or benefit from it (except in line with clause 16).
b. If any part
of the agreement cannot be
enforced, the rest of it will still apply.
c. We might
record calls (including marketing calls) to help us with training and to
prevent identity fraud.
d. The agreement is made under English
and Welsh law. Any disputes you and we cannot settle can only be decided in
English and Welsh courts, unless:
i.
you live in Scotland, in which case Scottish law applies and
Scottish courts will settle disputes; or
ii.
you live in Northern Ireland, in which case the law of Northern
Ireland applies and the courts of Northern Ireland will settle disputes.